Refund and Cancellation Policy

Version 2026-10-27 · Effective 27 October 2026

This policy explains how to cancel a TexaCore subscription and when you get money back. It forms part of the Terms of Service. TexaCore is the name of the product, which is provided by Next Revolution for Software Development, Dublin, Ireland ("we", "us"). TexaCore is business software and most of our customers are businesses, so this policy is written for business customers first; section 5 covers consumers.

1. Free trials

1.1 Every paid cloud plan starts with a free trial of 30 days with all features. No credit card is required, and you pay nothing unless you subscribe. If you do not subscribe, nothing is charged and no refund is needed.

2. Monthly plans

2.1 You may cancel at any time. Cancelling stops the next renewal; you keep access until the end of the month you have paid for.

2.2 We do not refund part of a month that has already been paid.

3. Annual plans

3.1 If you cancel within 14 days of the first annual payment, you get a full refund of that payment.

3.2 After those 14 days, you may still cancel at any time to stop the next renewal, and you keep access until the end of the year you have paid for. We do not refund the unused part of an annual term.

3.3 The 14-day full refund applies to the first annual payment of a customer, not to renewals. Cancel before the renewal date to avoid a renewal.

4. How to cancel and how refunds are paid

4.1 To cancel, use the cancellation option in your account settings where it is offered, or write to [email protected] from the account administrator's email address. We confirm the cancellation in writing and tell you the date on which access ends.

4.2 We pay approved refunds within 14 days, by the same method you used to pay, or by bank transfer to the account that paid us. We do not charge a fee for the refund.

4.3 When your subscription ends, you can export your data for 30 days. See section 11 of the Terms of Service.

5. Consumers

5.1 If you buy as a consumer in the European Union, you have a legal right to withdraw from a distance contract within 14 days without giving a reason. If you asked us to start the service during that period, you pay a proportionate amount for the service you used up to the point you told us you withdraw. This right is in addition to this policy and cannot be limited by it.

5.2 Nothing in this policy limits the rights you have under the law of your country if the service is not as described or is not provided with reasonable care and skill.

6. Other cases

6.1 If we change the terms in a way you do not accept (section 16.1 of the Terms of Service), or materially reduce what your paid plan includes (section 2.3), you may cancel and you receive a refund of the fees you paid for the period after you cancel.

6.2 If you believe you were charged by mistake, write to [email protected]. We will correct any mistake in your invoice and refund any amount you were not due.

6.3 If we end your agreement because of a breach of the Acceptable Use Policy, fees already paid are not refunded.

7. Paid desktop licences

7.1 Paid licences for the desktop edition follow the same rules, applied to the period of the licence: a licence paid monthly as in section 2, and a licence paid annually as in section 3. The free desktop edition costs nothing.

8. Contact

8.1 Questions about this policy or a refund: [email protected]. The current version of this policy is always at https://texacore.ai/legal/refunds/.